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FAQ
Product & Materials
ALRAN goatskin is among the most durable leathers in the world. It resists scratching, holds its shape, and develops a natural patina with age. The hardware is gold-plated polished brass — built for daily use.
Keep it dry. Wipe clean with a soft, dry cloth. Avoid prolonged direct sunlight. With basic care, your charm will only get better with age.
Orders & Shipping
We ship through trusted Indonesian couriers — JNE and Anteraja. You can choose your preferred courier at checkout.
Once your order ships, you'll receive an email with a tracking number. You can also check the order status from your Kenkode account.
Returns & Exchanges
We're sorry that happened — we'll exchange any damaged item. Please record an unboxing video showing the unopened package and the issue, then send it to us within 3 days of receiving the order. We'll arrange a replacement.
Because each charm is hand-crafted and individually inspected before shipping, we don't accept returns or exchanges for personal preference. Please review photos, sizing, and product details carefully before ordering — and feel free to message us with questions first.
Once payment is confirmed and your order is in packing, we can't cancel. If you need to cancel, please message us as soon as possible after ordering.
Bulk Orders & Resellers
Yes — we work with resellers, dropshippers, and offer custom bulk packages for events, weddings, corporate gifts, and souvenirs. Contact us on WhatsApp or Instagram DM with your needs and we'll send a quote.
We don't currently make custom one-off designs. For bulk orders of 50+ pieces, we may be able to discuss custom variations — message us to discuss.
Specifications
Genuine ALRAN French goatskin from a heritage tannery est. 1903 — the same full-grain leather Europe's top luxury fashion houses use. Polished gold-plated hardware that won't fade with everyday wear.
Every charm is hand-cut, hand-stitched, and hand-layered by skilled artisans. No factory line. No machine work. Each piece takes several days from raw leather to finished charm — and every one is unique because of it.
Two attachment styles in every charm — a soft leather strap loop for handbags or a polished metal keychain clip for keys.
ALRAN goatskin is built to last. It resists scratching, holds its shape, and develops a beautiful natural patina over time. With basic care, your charm will only get better as the years go by.